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Enterprise technology adoption momentum

The trajectory of enterprise technology adoption is often described as an S-curve that traces the following pattern: technical innovation and exploration, experimenting with the technology, initial pilots in the business, scaling the impact throughout the business, and eventual fully scaled adoption (Exhibit 2). This pattern is evident in this year’s survey analysis of enterprise adoption conducted across our 15 technologies. Adoption levels vary across different industries and company sizes, as does the perceived progress toward adoption.

Exhibit 2

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A graph depicts the adoption curve of technology trends, scored from 1 to 5, where 1 represents frontier innovation, located at the bottom left corner of the curve; 2 is experimenting, located slightly above frontier innovation; 3 is piloting, which follows the upward trajectory of the curve; 4 is scaling, marked by a vertical ascent as adoption increases; and 5 is fully scaled, positioned at the top of the curve, indicating near-complete adoption.

In 2023, the trends are positioned along the adoption curve as follows: future of space technologies and quantum technologies are at the frontier innovation stage; climate technologies beyond electrification and renewables, future of bioengineering, future of mobility, future of robotics, and immersive-reality technologies are at the experimenting stage; digital trust and cybersecurity, electrification and renewables, industrializing machine learning, and next-gen software development are at the piloting stage; and advanced connectivity, applied AI, cloud and edge computing, and generative AI are at the scaling stage.

Footnote: Trend is more relevant to certain industries, resulting in lower overall adoption across industries compared with adoption within relevant industries.

Source: McKinsey technology adoption survey data

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We see that the technologies in the S-curve’s early stages of innovation and experimenting are either on the leading edge of progress, such as quantum technologies and robotics, or are more relevant to a specific set of industries, such as bioengineering and space. Factors that could affect the adoption of these technologies include high costs, specialized applications, and balancing the breadth of technology investments against focusing on a select few that may offer substantial first-mover advantages.

As technologies gain traction and move beyond experimenting, adoption rates start accelerating, and companies invest more in piloting and scaling. We see this shift in a number of trends, such as next-generation software development and electrification. Gen AI’s rapid advancement leads among trends analyzed, about a quarter of respondents self-reporting that they are scaling its use. More mature technologies, like cloud and edge computing and advanced connectivity, continued their rapid pace of adoption, serving as enablers for the adoption of other emerging technologies as well (Exhibit 3).

Exhibit 3

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A segmented bar graph shows the adoption levels of tech trends in 2023 as a percentage of respondents. The trends are divided into 5 segments, comprising 100%: fully scaled, scaling, piloting, experimenting, and not investing. The trends are arranged based on the combined percentage sum of fully scaled and scaling shares. Listed from highest to lowest, these combined percentages are as follows:

  • cloud and edge computing at 48%

  • advanced connectivity at 37%

  • generative AI at 36%

  • applied AI at 35%

  • next-generation software development at 31%

  • digital trust and cybersecurity at 30%

  • electrification and renewables at 28%

  • industrializing machine learning at 27%

  • future of mobility at 21%

  • climate technologies beyond electrification and renewables at 20%

  • immersive-reality technologies at 19%

  • future of bioengineering at 18%

  • future of robotics at 18%

  • quantum technologies at 15%

  • future of space technologies at 15%

Source: McKinsey technology adoption survey data

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The process of scaling technology adoption also requires a conducive external ecosystem where user trust and readiness, business model economics, regulatory environments, and talent availability play crucial roles. Since these ecosystem factors vary by geography and industry, we see different adoption scenarios playing out. For instance, while the leading banks in Latin America are on par with their North American counterparts in deploying gen AI use cases, the adoption of robotics in manufacturing sectors varies significantly due to differing labor costs affecting the business case for automation.

As executives navigate these complexities, they should align their long-term technology adoption strategies with both their internal capacities and the external ecosystem conditions to ensure the successful integration of new technologies into their business models. Executives should monitor ecosystem conditions that can affect their prioritized use cases to make decisions about the appropriate investment levels while navigating uncertainties and budgetary constraints on the way to full adoption (see the “Adoption developments across the globe” sections within each trend or particular use cases therein that executives should monitor). Across the board, leaders who take a long-term view—building up their talent, testing and learning where impact can be found, and reimagining the businesses for the future—can potentially break out ahead of the pack.

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