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TeleCare Service Terms and Conditions

WARNING - This service is not suitable for users with acute, severe illness, or in a condition that requires urgent medical attention. Please contact the hospital for assistance. or call an emergency ambulance

This TeleCare service is provided by the Paolo Hospital Group. (hereinafter referred to as “Paolo Hospital Group” “us” “us” “our”) Please read the terms and conditions of the TeleCare service (“Terms and Conditions”) carefully. You agree to be bound by these terms and conditions. including any practices related to these terms and conditions.

1. Service

1.1 TeleCare services (“Services”) provided through our website (“Websites”) or our applications (“Applications”) which consist of the following services:

(a) treatment and advice on general diseases or early diagnosis by a medical professional (hereinafter referred to as "medical") with telecommunication via video conferencing system through our website or application

(b) delivery of medicines as ordered by a doctor at your place of residence

(c) Clinic Connect service, which is a service to send a team to your home To collect samples for medical laboratory analysis about common diseases or early diagnosis

(d) Other services that Phayathai Hospital Group will provide additional services through the website. or application

1.2 The issuance of a medical certificate is at the sole discretion of the physician on a case-by-case basis.

2. Qualifications of service users

2.1 You must be over 20 years of age and have the ability to enter into legal acts. and abide by the terms and conditions under Thai law

2.2 We reserve the right not to provide the service if you are under 20 years of age.

3. Opening a service account

3.1 During registration to open a service account You will be required to provide us with various information, including your personal information, such as your name, ID number, contact number when you complete the registration process. You can log in with Enter your mobile phone number and confirm One time password (OTP) to access.

3.2 You confirm and warrant that any information (including contact information and health information) that you provide to us is true, current and not misleading.

3.3 You must not share or transfer to others using your identity and service account. You will keep your ID secret. and will not disclose or take any action that may cause others to know such identification If someone else knows your ID You must inform us. to take corrective action in the way we specify

4. Preparing an environment suitable for using the service

To make the use of this service private and suitable for your use of the service We recommend that you provide an environment at your location that is close to the following criteria:

- The place during which you use the service must be a private and enclosed place. For your safety and privacy

- Hold a camera attached to an electronic device that you will use as a tool during your visit at eye level. Including the audio and video system of such equipment must be good.

- The location must not be a place that has no internet contract. or flammable signal and have adequate lighting

5. Procedures for using the service

5.1 When using the service via the video conferencing system, our staff will verify the name. and information that can identify you This includes showing evidence. that can verify your identity In addition to such information We may also ask for other relevant information, such as medical history. or a history of drug allergy Your use of the service will be terminated. (Free of charge) if we are unable to verify your true identity.

5.2 Our staff will assess the symptoms of illness. or symptoms or indications of the disease initially whether it is appropriate or safe to use this service If our staff determines that your condition is not suitable for this service. Our staff will inform and advise you on any other appropriate action for your condition before termination of the videoconferencing service.

5.3 You acknowledge that The quality of this service depends on the information you provide and provide to us and the provider physician. The health care provider will use the full capacity of the information provided. treatment history and the symptoms you are experiencing which was explained to the doctor to diagnose and prescribe standard medications for your symptoms

5.4 You acknowledge that in this service We make no representations or warranties. Success from any method or process of medical treatment via website or application

5.5 To use this service

(a) You will not use the Service for any unlawful purpose. and must comply with the laws or regulations including laws relating to intellectual property

(b) You must access the service for your own treatment or inquiry. You will not use another person's service account, whether or not authorized by the account owner. You must not impersonate another person. or any other act that misleads you as another person or is affiliated with any other person

5.5 We make no guarantees that this service will be available. or suitable for using the service outside Thailand


6. Additional conditions for drug delivery service at your residence

6.1 We will provide medication delivery service at your place of residence. according to the pre-agreed time and date If you are unable to receive your medication on the date and time Please notify us at least 24 hours in advance if you miss your appointment and cannot pick up your medication on the agreed date and time. You can pick up your medicine at the hospital of your choice from the moment you make your first appointment. Alternatively, you can schedule another drug delivery service. In each drug delivery You will be charged a service fee according to the specified rate.

6.2 Once you have received the medicine You will need to verify that the label is correct for the medicine prescribed by your doctor.

6.3 Please follow the instructions given on the medicine label. if you have an allergic reaction or have side effects from eating or using drugs or have questions about the medication received Please contact us without delay. When your doctor confirms your drug allergy We will replace the new medicine for you once you have returned the medicine to us.

6.4 We are not responsible for any damages. or defects in medicines delivered to you, unless you notify us orally or in writing. with respect to such damage or defect. and deliver the received medication in the same manner as you received it. along with the unopened or used packaging within the day following the date you received the medication. in that case We will take corrective action as follows: (a) ship you undamaged or defective medicines to you free of charge; or (b) refund the cost of any damaged medicines. or such defects

6.5 We will not be liable for any loss, damage or expense. that happened to you or other person for delays in drug delivery In the event that such delay is caused by you or you didn't pick up the pills, or the person at your place of residence refused to take the pills. or that your residential information is inaccurate or any other reason that It is not caused by our fault or events beyond our control. or our staff



7. Additional conditions for Paolo@Home services

7.1 We will provide Paolo@Home at your residence. according to the pre-agreed time and date If you are unable to receive the service on that date or time Please inform us at least 24 hours in advance if you miss your appointment or are not ready to receive the service on the agreed date and time. You can pick up the service at the hospital of your choice (eg Paolo Hospital Rangsit) or you can schedule another Paolo@Home service. You will be charged a service fee according to the specified rate.

7.2 Please carefully follow the instructions for preparation before receiving this service.

7.3 Before the service Our staff will verify the name. and your personal information and may ask or ask you to show proof of identity. or any other information We will send you the test results according to the method you choose.

7.4 We will not be liable for any loss, damage or expense. that happened to you or other person for the delay in the analysis In the event that such delay is caused by you or you do not refuse to receive the service or you are not prepared for the service or any other reason that is your fault or events beyond our control. or our staff

8. Medical expenses and payment methods

8.1 To use this service You will be required to pay for services and expenses according to the items and rates that the network. Paolo Hospital has specified and displayed on the website.

8.2 You will be required to pay any service fees and expenses. After using the service through the video conferencing system. for treatment and/or advice including scheduling drug delivery service or Paolo@Home service (if applicable)

8.3 You acknowledge and agree that We will not refund treatment and/or advice fees. This includes the delivery fee for medicines at your place of residence and Paolo@Home service fees in all cases unless the conditions in clause 6.4 are met.

8.4 Your health insurance plan may or may not cover service fees and expenses. Therefore, please contact your agent or insurance company before using the service.

8.5 If the video conferencing system loses connection during the service and we cannot contact you to resume service within 24 hours. We reserve the right to charge you even if the service period is not complete.

9. Data Protection

9.1 We will comply with all steps and processes necessary to comply with the rules required by data protection laws. To maintain your personal and medical information and prevent the disclosure and use of your information. The transmission of information over the Internet can be insecure. We do not guarantee the security of personal information that you submit to us via the website or application. through the use of the Internet and you do so at your own risk in transmitting such information.

9.2 To use this service You authorize us to do the following.

(a) Disclosure of personal information and medical information for your insurance company for the purpose of service fee reimbursement and provide any service related to your health insurance coverage plan

(b) Disclosure of personal information and medical information for hospitals in the Phyathai Hospital group For the purpose of providing medical services to you

(c) disclose basic personal information to business parties that have entered into confidentiality agreements with us. and specify the scope of use of your personal information, for example to provide services to you for contact by e-mail business analytics, marketing (including but not limited to advertising, Background identification, connection, telemarketing business optimization and customer targeting), data audit control Data Collection and Processing

9.3 You agree to record during the use of the video conferencing system. To improve the quality of our service Such recordings are encrypted and kept confidential by network methods. Phayathai Hospital maintains confidential information.

9.4 If you authorize us to disclose your information under these terms and conditions. We will only disclose information that is necessary to disclose.

10. Intellectual Property

10.1 Your use of the Service It does not give ownership of any intellectual property. in connection with the services or content that you access to you;

10.2 Phayathai Hospital Group and/or its business partners own right and any benefits related to copyright Trademarks, patents and other intellectual property rights or any rights of the Service, including product works. or improvements, designs or any other works that occur or created by Phayathai Hospital Group

10.3 You must not disassemble. or reverse engineer, decrypt or unlock parts of the Site or otherwise to obtain the service's source code or content in this service


11.1 We make no representations or warranties that this service, or any visual, audio, or consultative connection, is appropriate for your means of consulting your medical condition. or meets your specific needs We are not responsible for the use of the website for the use of services in the event of an emergency. or illnesses that require direct medical attention If you need urgent medical treatment or his illness was not the slightest ailment. or a condition that cannot be diagnosed or treated If not directly examined by a doctor or any of the following: (a) an emergency medical condition; (b) a non-mild illness; (c) a serious illness not diagnosed by a physician; (d) any other condition requiring direct medical attention. to investigate or diagnose or treat; and (d) any other symptoms that require investigation. including but not limited to analysis or projection

11.2 You acknowledge and agree that you will not claim any damages. from us and the doctors serving relating to the ability and normal risks arising from telemedicine services or give advice and prescription via the website This includes the following risks: (a) information transmitted by you or us; may be inadequate or inaccurate (e.g. the image is not clear unclear light or sound the color of the picture is not clear) to make a diagnosis or comment on your symptoms As with a face-to-face visit to the doctor (b) involves evaluating your own symptoms. and symptom reporting including your body temperature, blood pressure, weight, which may affect the accuracy of assessment and diagnosis; This may result in resistance to prescription drugs, drug allergies or any other potential cause. or data transmission problems or failure to transmit data may result in delays in assessment, diagnosis, or treatment; and (e) transmission over the Internet is not entirely secure.

12. Termination of Service

12.1 You agree that we have the right to restrict, suspend or terminate your access to the Service. You may use all or part of the Service. without notifying you and explain any reason after the termination of service We do not have any duties. to continue to provide this service to you

12.2 Subject to applicable laws We reserve the right to retain all communications and any files that you upload to our website or send to us. according to our insider privacy policy and according to the relevant laws

13. Indemnification

You agree to defend and indemnify us. and its affiliates, subsidiaries, related physicians, employees, business partners and employees from all claims, demands, actions, legal proceedings, liabilities, penalties and expenses (including legal expenses) arising from (a) ) your access to or use of the website or application or this service; (b) your violation of the rights of another person or entity; whether caused by your will or negligence or from breaching these terms and conditions or any other reason

14. Force Majeure

14.1 Neither you nor us will be liable for your failure to perform your duties under the terms and conditions of the debt. (Other than the duty of payment) if the inability to perform such duties is caused by force majeure. (which is defined below) and immediately the force majeure event ends. The party experiencing such force majeure shall immediately continue to perform its duties under these terms and conditions.

14.2 For the purposes of these Terms and Conditions, the term “force majeure” means an event which occurs outside of reasonable control. of the party experiencing such force majeure As a result, that party is unable to prevent or take any action. in accordance with these terms and conditions Such events include any which resulted in being unable to continue the business or labor disputes Unrest, war, or threat of war or terrorism Changes to practices or rules request


government agencies The telecommunication or utility connection has failed. Energy shortages, fires, explosions, natural disasters and epidemics.

15. Changes to Terms and Conditions

The provider may amend these terms and conditions of use at any time to make the service clear. or to meet new service procedures or any changes (eg when we have additional services or new features) will be notified to you on the website. Such changes to terms and conditions are effective on the date they are displayed on the website. unless otherwise stated Your access to use after the change of such terms and conditions. You are deemed to have agreed to be bound by such amended terms and conditions. Any amendments or changes This overrides all previous terms and conditions.

16. Miscellaneous

16.1 If any provision of these Terms and Conditions is unlawful, invalid or unenforceable under any law or final judgment of any court, such provision shall be deemed to be terminated and the remainder of these Terms and Conditions shall be terminated. will continue to be effective

16.2 Waiver of any of our rights under these Terms and Conditions. It will take full effect when it has been done in writing and we have signed it.

16.3 Terms and conditions and any related to access or use of this website and service are subject to and construed in accordance with Thai law. Thai courts have jurisdiction over disputes. under or in connection with these terms and conditions

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